PRIVACY POLICY

At Ubec Coffee Roastery ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or shop in-store.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Online payments are securely processed through third-party payment providers. We do not store your payment card details.

  • Order History: Records of the products you purchase from us.

  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our site, collected through cookies and analytics tools.

How We Use Your Information

We use your data to:

  • Fulfill and manage your orders.

  • Process payments securely.

  • Respond to your inquiries or customer service requests.

  • Improve our website and services.

  • Send occasional marketing emails (only if you opt-in).

Legal Basis for Processing (GDPR compliance)

If you are in the EU or a jurisdiction with similar laws, we process your data on the following bases:

  • Your consent

  • The necessity to fulfill a contract (e.g., completing a purchase)

  • Legal obligations

  • Our legitimate business interests

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Payment processors, shipping services, analytics platforms.

  • Legal Authorities: If required to comply with applicable laws or enforce our rights.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of our website.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Withdraw your consent for data processing.

  • Object to certain types of data use.

To exercise these rights, contact us at hello@ubeccoffee.com.

Security of Your Data

We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. However, no online system is 100% secure.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the effective date shown at the top.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Ubec Coffee Roastery
📧 Email: hello@ubeccoffee.com
📞 Phone: 046657860
📍 Address: Dubai Investment Park - 1, Dubai, UAE